Privacy Policy
Last updated: 5 June 2026.
This Privacy Policy explains how Defyn (ABN 64 614 873 942) (“Defyn”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We may collect personal information such as your name, email address, phone number, business details, billing information, and any information you provide when you contact us, request a quote, or use our services. When you visit our website we may also collect technical information such as your IP address, browser type, pages visited, and similar analytics data.
How we collect your information
We collect personal information directly from you when you submit a form, email us, or engage our services, and automatically through cookies and analytics tools when you use our website.
Why we collect and use your information
We use personal information to provide and improve our services, respond to enquiries, prepare quotes and proposals, process payments, send service-related communications, and, where you have consented, send marketing communications. You can opt out of marketing at any time.
Disclosure of your information
We may disclose personal information to trusted third-party service providers who assist us in operating our business (such as hosting, payment, and analytics providers), and where required or authorised by law. We do not sell your personal information.
Cookies and analytics
Our website uses cookies and analytics services (such as Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, although some features of the site may not function correctly as a result.
Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
Data security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission or storage is completely secure.
Accessing and correcting your information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond within a reasonable period.
Complaints
If you believe we have breached your privacy, please contact us first so we can address your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
Contact us
Defyn (ABN 64 614 873 942)
Email: hello@defyn.com.au
Phone: 02 9834 4119
Sydney: 184 Swallow Drive, Erskine Park NSW 2759
Northern Territory: 1 Palmerston Cct, Palmerston City NT 0830